SSE sees immediate savings and ROI with SnapFulfil

The Challenge

SSE ran every warehouse task on paper through its Oracle host system. That caused poor operator accountability, and data entry staff struggled to decipher handwriting, which led to misplaced stock and low productivity. In a single year, SSE used a stack of paper as tall as London’s BT Tower.

Paper-Based Processes: Every warehouse task relied on paper.

Poor Accountability: It was hard to track who did what.

Misplaced Stock: Handwriting errors led to lost stock and low productivity.

The Solution

SSE ran a four-month selection process, with detailed RFI and RFP documents covering all its requirements. SnapFulfil was one of only a few vendors that met all of them. It also compared well on people, implementation timescales and cost.

Paperless Operations: Replace paper with system-directed, RF-driven tasks.

Full Accountability: Record every operator action and stock movement.

Oracle Integration: Work alongside SSE’s existing host system.

The Impact

SSE saw immediate improvements. Pick lines per hour per full-time employee rose from 13 to 19, a 46% efficiency increase, and order fulfilment improved from under 90% to over 98%. The annual payback equals five times the system’s running cost, achieved without external consultancy or significant investment. SSE was confident enough to stop using SnapFulfil’s out-of-hours support after six months.

13 → 19 pick lines per hour98%+ order fulfilment5x annual payback

SSE

46%

90% → 98%+

5x

0