Driving Warehouse Efficiency Through Digital Workflows
The Challenge
SSE's warehouse operations relied on paper-based processes managed through its Oracle host system, creating challenges with productivity, stock accuracy, and operator accountability.
Handwritten records required manual interpretation and data entry, increasing the likelihood of errors and misplaced inventory. The operation also generated substantial paperwork, consuming time and resources that could otherwise support fulfilment activities.
SSE needed a warehouse management system that could replace these inefficient processes, improve operational visibility, and deliver measurable productivity gains while meeting its existing system requirements.
The Solution
Following a comprehensive four-month evaluation involving detailed RFI and RFP requirements, SSE selected SnapFulfil as its warehouse management system.
SnapFulfil met the company's operational requirements while offering an intuitive interface that warehouse employees could understand and use effectively.
Implemented over five months, the system replaced paper-dependent warehouse processes with more structured workflows, improving accountability and reducing reliance on manual records. Its functionality, usability, and implementation approach provided SSE with a platform for improving warehouse productivity and operational performance.
The Impact
SnapFulfil delivered immediate improvements in warehouse productivity and order fulfilment at SSE.
Pick lines per hour per full-time employee increased from 13 to 19, representing a 46% efficiency improvement. Order fulfilment rose from below 90% to above 98%, while overall throughput increased by approximately 4%.
These gains enabled a 15% reduction in staffing levels and more efficient forklift truck utilisation.
SSE achieved ROI within nine months of go-live, with annual financial returns equivalent to five times the system's running cost.
