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Scaling Personalised 3PL Operations with Confidence
The Challenge
As Carousel Logistics expanded its multi-client operations, the company wanted warehouse technology that could support continued growth without compromising its highly personalised approach to customer service.
Its existing in-house WMS was flexible and performed well, but Carousel recognised the benefits of a purpose-built cloud platform that could be deployed across multiple locations without additional on-site infrastructure.
The company also needed greater operational visibility, reliable support, and the flexibility to accommodate diverse client requirements while maintaining consistently high service levels.
The Solution
Carousel selected SnapFulfil for its cloud-native architecture, configurable functionality, and fully managed Software-as-a-Service model.
Rather than migrating all customers simultaneously, Carousel worked with SnapFulfil to develop structured, client-by-client migration plans supported by thorough testing and validation.
The platform's flexibility allowed Carousel to configure workflows around individual customer requirements, while scalable user access supported seasonal fluctuations. With greater visibility into operational performance, the company could also assess picking rates and plan resources more accurately during peak periods.
The Impact
SnapFulfil enabled Carousel to modernise its warehouse technology while maintaining the personalised service its customers expected.
The phased migration approach proved so effective that Carousel began transitioning clients during normal operating hours without disrupting fulfilment. On one customer's first day using SnapFulfil, the operation processed 120% of its previous record daily order volume.
The company also gained greater insight into client-specific performance, improving its ability to forecast staffing requirements during peak periods. Cloud-based management and flexible seasonal capacity provided a scalable foundation for continued growth.
