How to Troubleshoot a Carrier Error Label
Carrier error labels are produced by the Carrier and not SnapFulfil. We have provided some common reasons for an error message being produced below. If, after checking the items below, you are still receiving a carrier label error, you will need to contact the Carrier or Shipping Service provider for assistance.
Possible Reasons for the Error
- The destination address is incorrect.
Please note that address validation is performed by the Carrier and not SnapFulfil. If you know your address is correct but you still receive an error label, that issue should be directed to the Carrier and not SnapFulfil.
- The Carrier has not responded in a timely manner.
- The Product has an no weight set against it (if SnapFulfil is calculating the weight).
- The Shipment has no weight set against it (if the packer is entering the weight at the Pack Station).
- The Shipment Line has no Price set against it.
- The Shipmethod (Next Day, USPS Ground, etc) is incorrect.
- The Commodity Code is missing or invalid (for an international shipment).
- The Carrier or Shipmethod you are trying to use is not configured with your shipping service provider.
Fixing the Problem
Depending on the error message and your User Permissions, you may be able to fix the problem yourself. For example, by correcting the address.
Once you have corrected the information you can retry the Carrier Notify to produce a label.
Step 1. Cancel the Original Attempt to Create the Label
- Go to the Customer Shipments page.
- Open the Detail tab.
- Click the Carrier DeNotify button. If no button is present
- Click Change Status and choose the Denotify status and confirm.
- Confirm the cancellation of the previous attempt at creating a carrier label.
Step 2. Check that the Problem is Solved
To check that the problem is solved:
- Retry the carrier notify to attempt to create a label.
- Depending on the Carrier, either:
- Open the Customer Shipments page.
- Open the Detail tab.
- Click the Retry Notify button.
- OR
- Change the Status of the Customer Shipment to Retry Notify.
- Confirm your change.
This will attempt to contact the carrier to produce a label.
Information to Have Before Contacting SnapFulfil
If the Carrier is unable to find the cause of the error then you can raise a ticket with the SnapFulfil Service desk.
You will need to:
- Tell us what the exact error message is. The best way to do this is to attach a screen image of the error message to the ticket.
- Tell us what information the Carrier or Shipping Service provider has given you when you reported the issue to them.
The SnapFulfil Service desk will then investigate further.