FAQ-Why Are You Performing Maintenance?

On some occasions you may receive correspondence from our technical department regarding maintenance. 

Q: What maintenance is being carried out?

This will be outlined in the correspondence received from our Technical department but could be Database moves or security patches for example. 

Q: Will there be any system outages during the maintenance period? - Will you be able to use the system or will specific parts be unavailable?

A: This will also be specified in the email, there may not be any outage at all, there may be partial outages i.e. interfaces may not process for a set amount of time or there may be a full outage whereby SnapFulfil will be unavailable. This is all dependent on what type of maintenance is being carried out.

If you have any further questions regarding maintenance, please contact the service desk for further information.