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Resurge Fulfillment sees growth with remote WMS implementation
The Challenge
New Jersey-based Resurge delivers state-of-the-art e-commerce fulfillment for brands positioned for significant growth. Its customer base was expanding rapidly, just as most of the US was under stay-at-home orders.
Resurge needed a WMS that could scale quickly, but travel restrictions ruled out the usual on-site training and go-live support.
The Solution
Resurge’s founders had used SnapFulfil at their previous fulfillment business, so they chose it again. SnapFulfil delivered a fully remote implementation with regular online training meetings so the team could access and test the system. The WMS’s easy configurability meant new customers could be onboarded rapidly.
The Impact
Resurge grew from zero to over 25,000 orders per month during the height of the pandemic. It also helped small and mid-sized sellers hit by labor shortages and Amazon’s restrictions on non-essential items. Resurge then added a West Coast DC in Reno, Nevada, also implemented remotely, and positioned itself to scale to 125,000+ orders per month for the holiday peak.
